Privacy Policy

Last updated: February 28, 2026

This Privacy Policy explains how Vicci Booking ("we", "us", or "our") collects, uses, stores, and shares information when you use our applications and services, including the Vicci Booking user app and Vicci Business vendor app.

Information We Collect

• Account details such as name, email address, and phone number.
• Profile and business details provided by users and salon partners.
• Booking and transaction information (appointments, service details, and related records).
• Device and technical information (app version, device identifiers, crash diagnostics, and log data).
• Approximate or precise location data when needed for location-based features.
• Push notification tokens for service and booking notifications.

How We Use Information

• Provide, operate, and maintain app features and bookings.
• Authenticate users and secure accounts.
• Send transactional notifications and service updates.
• Improve app quality, reliability, and performance.
• Detect, prevent, and investigate fraud, abuse, and security incidents.
• Comply with legal obligations.

Data Sharing

We may share information with trusted service providers that support our platform (for example: hosting, analytics, crash reporting, and notification delivery), and with salon partners as necessary to fulfill bookings. We do not sell personal data.

Data Retention

We keep personal data only as long as needed for the purposes described in this policy, unless a longer retention period is required by law.

Security

We use reasonable technical and organizational safeguards to protect personal information, including encrypted transmission where appropriate.

Your Rights

Depending on your jurisdiction, you may have rights to access, correct, or delete your personal data. You may also request account deletion by contacting us.

Children's Privacy

Our services are not directed to children under 13. We do not knowingly collect personal information from children under 13.

Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be reflected on this page with an updated date.

Contact Us

If you have any questions about this Privacy Policy or your data, contact us at support@viccibooking.com.